We recently received this letter from American Ecology:

"I wanted to take a moment to let you know how much we appreciate Fisher's and your management of our office equipment.  We have had two dramatically different experiences between Xerox, our previous provider, and Fisher's and we are so pleased we chose to do business with Fisher's.

Xerox treated American Ecology like a transaction and did not continually manage us like a business partner.  Furthermore, the Xerox copiers were unreliable and were frequently out-of-service.  Additionally, the service group frequently struggled to repair the machines in a reasonable time frame and did not leave us with the confidence that the problems with the copiers were truly fixed.

In contrast, you treated us like you truly wanted to improve our environment.  You analyzed everything and proposed something that saved us money.  Now, you work with us regularly to ensure that we are continually trained and that our equipment is still working well for us.  The copiers perform extremely well and when we need your service group you here quickly and the problem gets solved the first time.

We are very glad we chose Fisher's as our office equipment partner.  Please feel free to share this experience with anyone considering an office equipment vendor.  I highly recommend Fisher's as the best possible provider for office equipment needs anywhere that they do business."