Monday, August 18, 2008
Most industries these days are fraught with acronyms galore. When you live and breathe such an industry, day in and day out, you speak in a foreign language that you often forget most people dont speak. I was reminded of this the other day when a prospective customer stopped me and asked, Whats an MFP? So I thought I would provide a list of commonly used terms in the imaging industry.
| Posted by Christopher Taylor at 8:14 AM |
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Wednesday, July 30, 2008
I wanted to share a few updates on how companies in the Copier Dealers Association are doing.
| Posted by Christopher Taylor at 2:40 PM |
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Thursday, June 19, 2008
This text appeared in the Idaho Statesman this morning as the "Starting Up" article in the Business section. It is a brief story about Fisher's transformation over the last two years and how we did it.
| Posted by Christopher Taylor at 12:42 PM |
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Friday, May 30, 2008
No, this is not a blog about Gary Mahn or Eric Strand. I simply want to reiterate a point I wrote about last year: The best ideas come from employees... and leaders need to have their ears wide open to listen.
| Posted by Christopher Taylor at 7:48 AM |
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Monday, May 05, 2008
The copier industry is going through some significant changes and we are not exempt in Boise. What does it mean to Idaho's market and to Fisher's?
| Posted by Christopher Taylor at 11:06 AM |
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Electronic document management (the scanning, indexing, storing, retrieving, and routing of electronic documents throughout an organization) is a major focal area of Fisher's business today. But I was recently asked a very good question from customer about this strategy. He asked, "if you sell and service paper document production devices and if you are converting customers to 'paperless' offices, are you putting you core business out of business?"
| Posted by Christopher Taylor at 9:01 AM |
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It's 8:30am on a Saturday, I've been traveling for 19 hours, and I'm still not home. I was at a Canon Dealer Advisory Council meeting in Florida and weather in the Midwest resulted in an overnight in Chicago. This experience has reinforced the fact that most customer service sucks. And with every disappointing, frustrating experience I ask, "if the business owner knew about this experience, what would he or she do?"
| Posted by Christopher Taylor at 8:42 AM |
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Monday, April 14, 2008
Fisher's holds a "lunch and learn" seminar every six weeks on electronic document management (EDM). Last week's event demonstrated the fact that EDM is finally being recognized as a key strategic initiative for many Idaho businesses.
| Posted by Christopher Taylor at 1:33 PM |
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Monday, March 24, 2008
Ricoh has chosen to go to market with multiple brands for the exact same products (copiers/MFPs, laser printers, wide format printers, scanners, fax machines, etc.). The brands are Ricoh, Lanier, Savin, and formerly Gestetner (Gestetner is now Lanier). This can be confusing to Ricoh family customers I wanted to take a moment to explain how this all works.
| Posted by Christopher Taylor at 10:43 AM |
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Thursday, March 20, 2008
Even though the market is down and many businesses lack the extra resources to invest in new technologies, Fisher's Document Systems' sales are up, month after month. We attribute this to three factors: 1) Fisher's service has dramatically improved versus the competition in our market, 2) Fisher's continues to present a strong value proposition that resonates even in a down market, and 3) new electronic document management (EDM) technologies help drive competitive advantage and bottom line growth to companies who need to reduce costs and increase efficiency, particularly in this difficult economic climate.
| Posted by Christopher Taylor at 5:27 PM |
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