Tuesday, January 29, 2008
I am two years into my career with Fisher's and I have focused a significant amount of that time talking with the best of the best around the country in my industry. What have I learned from this extensive study? Don't look to the copier industry to learn much about customer service.
| Posted by Christopher Taylor at 7:48 PM |
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Wednesday, December 26, 2007
Fisher`s has undergone a dramatic transformation over the last two years, including a new ERP system, new CRM system, 26 new employees, a fleet of technician vehicles, a new internal leasing company, Kyocera as a new product line, a separate document and workflow management business unit... and the list goes on and on. Well, it all is resulting in significant growth (33% this year) and we outgrew our facility. We therefore built out a new location this summer and moved in this fall. This new facility, our Technology Center on Veteran`s Parkway and the Boise River, is yet another significant development for the company and has resulted in a dramatic improvement in the way Fisher`s can help our customers.
| Posted by Christopher Taylor at 12:02 PM |
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Friday, September 28, 2007
If your business is like ours (and probably 99% of all other businesses), you probably utilize Excel extensively. While I could blog at length about how Excel has dramatically changed my life (somewhat kidding but not really), I want to just post a quick note about the recent news that Excel has some issues that were just released.
| Posted by Christopher Taylor at 5:09 PM |
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Thursday, July 12, 2007
As of July 1, we started a new company called Fisher's Finance. This is an exciting development for us and for our clients. Beyond the obvious financial benefits of having our own leasing company (aggressive lease rates and use of depreciation in consolidated tax accounting), there are two primary driving factors behind this decision.
| Posted by Christopher Taylor at 6:40 AM |
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Wednesday, July 11, 2007
Where do companies get their best ideas for change initiatives and for continually challenging their organizations to improve?
| Posted by Christopher Taylor at 6:27 AM |
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Monday, June 04, 2007
I am a micro manager. I get into people's business, telling them what to do and when to do it. I am also a laissez-faire manager, not talking to my people for weeks and trusting that things will get done right and on time. So do I have an inconsistent management style? Yes.
| Posted by Christopher Taylor at 1:14 PM |
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Monday, May 07, 2007
Xerox is acquiring all Global Imaging operations nationwide. In our local market this means that Boise Office Equipment (BOE) will be owned and operated by Xerox. In a recent Idaho Business Review interview, BOE former owner Mike Shannahan did a great job of deflecting market concern over this acquisition... but the reality is that his comments are more wishful thinking than accurate predictions. It is more likely that BOE is about to go through DRAMATIC changes.
| Posted by Christopher Taylor at 9:00 AM |
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Thursday, April 12, 2007
We are now allowed to publically talk about our selection as the only partner in the state of Idaho to be entrusted with HP's rollout of their cutting edge technology called Edgeline. Edgeline is a technology that HP invested over a billion dollars of R&D on and are rolling out this month. They selected 25 channel partners around the country to be the first to sell and support the product and Fisher's is honored to have been selected to be among them.
| Posted by Christopher Taylor at 10:37 AM |
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Monday, April 02, 2007
My number one goal in leading Fisher's is to build a customer-centric culture. An integral part of that effort includes a more subtle cultural shift to an innate sense of individual accountability. It is easy, and disastrous, for a company culture to become one of passing the buck and pointing fingers.
| Posted by Christopher Taylor at 6:47 AM |
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Monday, February 26, 2007
Canon, the number one manufacturer of imaging equipment in the world, is so impressed with the growth and development of Fisher's over the last year, they have asked me, as President of Fisher's, to be on their dealer advisory council. The council is made up of presidents of ten Canon dealers from around the country. The council meets several times per year with top Canon executives to advise on the products, processes, and strategies from the dealers' perspectives.
| Posted by Christopher Taylor at 2:50 PM |
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