Monday, March 24, 2008
Ricoh has chosen to go to market with multiple brands for the exact same products (copiers/MFPs, laser printers, wide format printers, scanners, fax machines, etc.). The brands are Ricoh, Lanier, Savin, and formerly Gestetner (Gestetner is now Lanier). This can be confusing to Ricoh family customers I wanted to take a moment to explain how this all works.
| Posted by Christopher Taylor at 10:43 AM |
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Thursday, March 20, 2008
Even though the market is down and many businesses lack the extra resources to invest in new technologies, Fisher's Document Systems' sales are up, month after month. We attribute this to three factors: 1) Fisher's service has dramatically improved versus the competition in our market, 2) Fisher's continues to present a strong value proposition that resonates even in a down market, and 3) new electronic document management (EDM) technologies help drive competitive advantage and bottom line growth to companies who need to reduce costs and increase efficiency, particularly in this difficult economic climate.
| Posted by Christopher Taylor at 5:27 PM |
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Monday, February 25, 2008
I have blogged in the past about my disappointments with the copier industry: Pushy sales people, buried contract terms, a shell game of hidden profits, and a lack of focus on the customer experience. But one of the very refreshing aspects of the industry, at least the industry leaders I am lucky enough to hang out with, is that they are an open book, willing to share anything with each other.
| Posted by Christopher Taylor at 7:55 AM |
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Tuesday, January 29, 2008
I am two years into my career with Fisher's and I have focused a significant amount of that time talking with the best of the best around the country in my industry. What have I learned from this extensive study? Don't look to the copier industry to learn much about customer service.
| Posted by Christopher Taylor at 7:48 PM |
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Wednesday, December 26, 2007
Fisher`s has undergone a dramatic transformation over the last two years, including a new ERP system, new CRM system, 26 new employees, a fleet of technician vehicles, a new internal leasing company, Kyocera as a new product line, a separate document and workflow management business unit... and the list goes on and on. Well, it all is resulting in significant growth (33% this year) and we outgrew our facility. We therefore built out a new location this summer and moved in this fall. This new facility, our Technology Center on Veteran`s Parkway and the Boise River, is yet another significant development for the company and has resulted in a dramatic improvement in the way Fisher`s can help our customers.
| Posted by Christopher Taylor at 12:02 PM |
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Friday, September 28, 2007
If your business is like ours (and probably 99% of all other businesses), you probably utilize Excel extensively. While I could blog at length about how Excel has dramatically changed my life (somewhat kidding but not really), I want to just post a quick note about the recent news that Excel has some issues that were just released.
| Posted by Christopher Taylor at 5:09 PM |
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Thursday, July 12, 2007
As of July 1, we started a new company called Fisher's Finance. This is an exciting development for us and for our clients. Beyond the obvious financial benefits of having our own leasing company (aggressive lease rates and use of depreciation in consolidated tax accounting), there are two primary driving factors behind this decision.
| Posted by Christopher Taylor at 6:40 AM |
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Wednesday, July 11, 2007
Where do companies get their best ideas for change initiatives and for continually challenging their organizations to improve?
| Posted by Christopher Taylor at 6:27 AM |
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Monday, June 04, 2007
I am a micro manager. I get into people's business, telling them what to do and when to do it. I am also a laissez-faire manager, not talking to my people for weeks and trusting that things will get done right and on time. So do I have an inconsistent management style? Yes.
| Posted by Christopher Taylor at 1:14 PM |
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Monday, May 07, 2007
Xerox is acquiring all Global Imaging operations nationwide. In our local market this means that Boise Office Equipment (BOE) will be owned and operated by Xerox. In a recent Idaho Business Review interview, BOE former owner Mike Shannahan did a great job of deflecting market concern over this acquisition... but the reality is that his comments are more wishful thinking than accurate predictions. It is more likely that BOE is about to go through DRAMATIC changes.
| Posted by Christopher Taylor at 9:00 AM |
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